Privacy policy

How we look after your personal information

The purpose of this Privacy Policy is to explain how we use and protect any personal information you give us when you use this website. We are committed to ensuring your privacy is protected. This Policy sets out the basis on which any personal data we collect from you, or that you provide to us, when you:

  • use our website: www.happytailsdogs.co.uk

  • use our services

  • purchase products from us

Please note this Privacy Policy may change and be updated from time to time, so please check this page occasionally to make sure you are happy with any amendments made to this Policy.

1. Who we are

Our website address is: https://www.happytailsdogs.co.uk (“website”). The owner and operator of the website is Happy Tails (“Happy Tails”, “we”, “us”, “our”) Happy Tails is the data controller for the purpose of the General Data Protection Regulation (“GDPR”)

2. How do we collect information from you?

We obtain information from you when you contact us for information, contact us about products for sale, purchase any products.

3. What personal data we collect and why we collect it

Our website provides information about the work (“products”) of Happy Tails. In addition to this our ecommerce platform allows us to sell products to you and provide you with an online service. To complete this service, we will require the following personal details:

  • name (first and last name)

  • contact information – full postal address, e-mail, *telephone number (*optional – you do not have to provide us with a telephone number, but it may speed up the processing of your order or enquiry should we need to contact you)

We require this information for the following reasons:

  • to provide you with a service

  • to respond to you

  • to process orders

  • for internal record keeping

The information you supply to us (when contacting us or when making a purchase) is used as a means of contacting you, processing your order and providing you with information.

3.1. Cookies

Website usage information is collected using cookies. Cookies are small text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity. They do not identify you as an individual.

You can set your computer settings to reject cookies, however this may prevent you experiencing the website as intended and may result in a loss of functionality when using our website. For further info about cookies, visit (https://www.aboutcookies.org/) and (http://www.allaboutcookies.org/)

3.2. Analytics

For statistical analysis and to help us provide you with a better website, we may gather web page data and demographic information to assist us to monitor which pages you look at and find useful. Information analysed may include details of your IP address, who uses the site, and which pages are visited. We use Google analytics – please see their privacy policy for further details here: (https://policies.google.com/privacy/update?hl=en)

4. Third party links to other websites

This website contains links to other websites. Please be aware that this Privacy Policy applies only to our website and where we provide a link we are not responsible for, or have any control over, the privacy data policies, content or security of any of these websites and you should review their privacy policy before sending them any personal data.

5. Who we share your data with

The personal information you supply will not be sold to, passed on to, or shared with third parties, unless we are required to do so by law.

6. Payments

Personal data we do not collect: When you purchase products from us, your payment details are processed by a third-party payment processor. We use Stripe to process our orders, who specialise in secure online processing, and this information is governed by their privacy policy. We do not process, have access to, or store any card details personally. For further information on their privacy policies, please see the links below:

Stripe privacy policy can be viewed at: ( https://stripe.com/gb/privacy )

7. What rights you have over your data

Access to information: Under the current Data Protection Act, you may

  • request details of the personal information we hold about you

  • request that we erase any personal data we hold about you

To request a copy of the information we hold about you, or to request the erasure of your personal information, please write to: Happy Tails, 27a Grove street, Brighton, Sussex BN2 9NY. We will ask you for proof of identity.

8.Contacting us

If you have any questions in connection with our Privacy Policy, please contact us

If any information we hold about you is incorrect, please contact us using the contact form or write to us at: Happy Tails, 27a Grove street, Brighton, Sussex BN2 9NY so we can amend your details as soon as possible.